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Six desks from the roster carry full profiles today and are the first assignments, the build chain first: functional analysis, ERP development and testing, then accounts payable, cash application, and deductions and disputes. For each: what it owns, what your policy reserves, the systems, the evidence, when it escalates, how it is measured. The roster grows as responsibilities are demonstrated in client environments.
Turn a business requirement into a functional specification the build can follow and the test can prove: the process as is and to be, the data and the rules, the screens and the reports, the test cases, every open question closed with the owner.
Read access to configuration, master data, transaction history and custom code in the development and quality systems of SAP, Oracle, Dynamics 365, Salesforce, ServiceNow, Workday or the platform you run; read and write access to the ticketing tool (Jira, Azure DevOps, ServiceNow) and the documentation space (Confluence, SharePoint) for the specification and its questions. Production data only as far as your policy allows it for analysis.
The requirement as received, every source read with its reference, the as-is findings, the fit-gap reasoning, the specification version by version, every question with its answer and who gave it, the acceptance criteria and their test cases, the owner's approval.
Turn an approved functional specification into a change in your ERP: the technical design, the code, the unit tests, the checks your standards require, the documentation, the transport ready for release to quality.
A developer identity in the development system only, with a developer key where the platform requires one; read access to the quality system to reproduce defects; your repository and code tools (abapGit, gCTS, Git, Azure DevOps). No access to production, and no release of a transport beyond development unless your policy delegates it.
The specification version built against, the technical design, every object changed with its transport, the unit tests and their results, the static check results, the review with each comment and its answer, the transport's state re-read from the system.
Prove a change against what was approved: test cases from the specification, the run in the quality system, defects raised with their evidence, the regression suite kept current, the result put to the people who accept.
A tester identity in the quality system with the business roles the test cases need; read access to the specification and the transport; read and write access to the test and defect tool (Tricentis, Jira Xray, Azure Test Plans, SAP Cloud ALM). No access to production.
Every test case with its requirement, the data used, each step's result with its screenshot or document number, every defect with its reproduction and its retest, the coverage, and the report as handed to acceptance.
Receive supplier invoices, validate them, match them to purchasing and receiving records, code them, resolve discrepancies through authorised processes, release eligible invoices, and run the payment run end to end.
An integration identity with read access to purchasing, receiving, supplier master and open items; write access limited to invoice create, release, park and credit-memo request, in SAP, Oracle Fusion, NetSuite, Dynamics 365, Coupa or the system you run. Read access to the AP mailbox; an authorised sending identity.
Source documents, records read, the rule or tolerance applied, the action, the resulting document state re-read from the system, approvals, correspondence. An owner, a status and a next action until closed.
Apply incoming cash to open receivables, clear unapplied and unidentified cash, identify short-pays and deductions, keep the customer ledger current.
Read access to open items, customer master, bank statement and lockbox feeds; write access limited to cash application, parking, on-account posting and deduction creation. HighRadius, BlackLine or an equivalent in the path is the system of record for the step it owns.
The receipt and its remittance, the open items considered, the match rule applied, the posting and its re-read document number, the reason code for any difference, the correspondence for anything unidentified.
Own a dispute from the moment it is raised to its resolution: gather the evidence, judge validity against contract and policy, obtain the decision reserved to your people, execute the authorised outcome, close with the customer informed.
Read access to orders, deliveries, invoices, pricing, contracts and correspondence; write access limited to credit memo and rebill creation, approval-routed, dispute status, and the customer channel. A collections or dispute module may be the system of record for the case.
The claim as received, the evidence considered with its source, the policy clause applied, the recommendation, the decision and who made it, the execution and its re-read result, the customer's acknowledgement.
Every other desk on the roster follows the same path: a profile with its remit and boundary, a vendor sandbox, a design partner, the four stages. The rest of build, then run's application, infrastructure and security operations, then the operate towers from master data to people. The list is open.
Tell us where the work sits today, the systems it runs in and the volumes. We come back with a scope, a pilot proposal and a date. We reply from a named person.