Where the work runs now, which systems it runs in, and roughly what the volumes are. Any desk on the roster. We come back with a scope, a pilot proposal and a date. We reply from a named person, never a list.
A forty-five minute conversation about volumes, exceptions, hours, systems, the contract and the authority rules. No demonstration.
The towers, the entity, the thresholds by severity, the four stages with their gates, and the fee.
Kick-off, the week the historical evaluation reports, and the week the renewal decision falls.
After the conversation you receive this sheet with every line filled: the scope, the entity, the thresholds by severity, the four stages with their gates, the fee and the date. From a named person, never a list.